Returns & Exchange Policy

At Afnaz, we strive to ensure that every customer receives products that meet our quality standards. Please read our exchange and return guidelines carefully before placing your order.

1. Quality Assurance

Every suit and product undergoes a thorough quality inspection before dispatch. Our team carefully checks stitching, fabric quality, sizing, and overall finishing to ensure you receive a product in perfect condition.

2. Claim Verification Requirement

To process any exchange or complaint request, a clear and continuous UNCUT unboxing video is strictly required. The video must start from the sealed package being opened and clearly show the product and any issue. Without this video proof, claims will not be entertained.

3. Shipping Charges (Exchange Policy)

For size exchanges or other eligible exchange requests, the customer is responsible for bearing the shipping charges both ways (return shipping to us and reshipping from our side). Shipping fees are non-refundable.

4. Return Condition Standards

Items must be returned in their original condition:

Unworn and unused

Unwashed

Free from perfume, deodorant, or any scent

With original tags, packaging, and accessories intact

Any item that does not meet these standards will not be accepted for exchange or return.

5. Inspection & Processing Time

Once we receive the returned item, it will go through a quality inspection process. This typically takes 5–7 business days. After inspection, you will be notified regarding approval or rejection of your request.

6. Refund & Stock Policy

Refunds are only issued in cases where:

The product is confirmed to be faulty or damaged, and

The same item is out of stock and cannot be replaced.

If the item is available in stock, an exchange will be offered instead of a refund.

7. Request Validity Period

All exchange or return requests must be made within 3 days of delivery. Requests made after this period will not be entertained.

8. Sale & Promotional Items

Products purchased during sale, discount offers, or promotional campaigns are strictly non-exchangeable and non-returnable.